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  > GRSI Support Plan

 

 

 

 

 

 

 

 

 

GRSI Support Plan

Your automation system is actually a group of specialized systems working together to accomplish a series of complex functions. It is a perfect example of the whole being greater than the sum of its parts.

A well-designed system goes beyond fully featured software, top-of-the-line integration services & project management, and state-of-the-art components. To achieve an effective design and make the most of your investment you need to have a support package that strives for maximum up time.

We recognize processing packages is not simply a matter of convenience for your customers. It is mission-critical. In part, the ongoing success of your business depends upon the smooth operation of your automation system. And while no system will run without interruption or failure, a well-designed support plan will allow you to effectively manage the maintenance of your system over time.

It is important to point out our support strategy is based on the fact that maximum up time is achieved through a combination of trained customer personnel, the availability of essential resources, both people and materials, and support managed by a single expert source.

Some of the highlights of our support plans are:

Single Point of Contact for all support needs

  • Problem diagnosis

  • Rapid direction/deployment of proper resources

  • Onsite service arrangements

  • Original Equipment Manufacturer (OEM) warranty & service contract support

 

Rapid Recovery

  • Dial-up data connection for system analysis and diagnostics

  • Voice lines for remote guidance through recovery

  • Optimize use of critical spares & kits

  • Deliver specialized training to key personnel

  • Priority availability of GRSI service engineers

  • Train customer personnel to work with GRSI remote support personnel to analyze and correct problems with minimum disruption of operation

 

Hardware Repair

  • Contract with manufacturer or authorized service organization for standard equipment

  • Depot level repair

  • On site repair

  • Critical spares on hand

 

Other:

  • GRSI on-site visits for problem analysis and resolution as deemed necessary by GRSI & Client

  • One (1) annual scheduled visit for training, updates, system audit and maintenance

  • Annual performance review of service incidents and down time